A Case Worker's Thanks

Sep 27, 2018 | by NW Division

The Salvation Army Northwest is beyond grateful for its partnership with the Uber Northwest Community Impact Initiative. Not only has it made the lives of our clients easier, but it’s also made a positive difference in the lives of our employees. Melissa Tucker is a Transitional Housing Case Manager at our William Booth Center. Through this grant, she has been able to book rides for her vulnerable clients. These rides help clients get to and from provider appointments, benefits offices, treatment programs, and employment opportunities. Tucker says that Uber has been beneficial for those who “lack of income, and have physical and mental disabilities.” By being able to monitor the Uber rides, she does not have to worry about her clients’ safety during travel.

Tucker has also received positive feedback from her clients’ providers, including doctors, nurses, and social workers. They are all thrilled that their patients now have a reliable source of transportation. Though the William Booth Center is near a bus station, the few blocks distance can be discouraging and even a barrier of access for some. Now, Tucker knows that her clients are receiving the treatment and support they deserve. When asked how Uber has helped her, Tucker noted that the grant is addressing a long-standing limitation of transportation. She said, “We are making grounds, and Uber is facilitating a gap and a need that is making waves.”

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